Are you leery of having a home custom-built? Heard horror
stories of the long, difficult construction process? Fearful
your loving marriage might be strained by what is said to be
the most stressful event a couple can endure: home construction?
Not to worry. There’s a construction company in
Cloquet, Legacy Custom Homes, Inc., that has figured out
how to make home construction fun and stress-free.
No, really!
Owner Pete Franzen says, “It needs to be a stress-free
process. We work toward making it fun. So many people are
convinced it will be very stressful that they’re afraid to do
it. But I tell customers that when this process is done, we’re
going to be friends. And once they have their new home,
they wish they could build another, just because it was so fun.”
Pete has a four-point philosophy to make this happen:
- “Communicate with us,” he says. “Don’t
hold in problems, concerns, questions. Tell us right away so we
can deal with it.”
- “We believe in covering and dealing with the
many, many details early on.”
- “Address questions and issues up-front,
before they happen or become problems.”
- “Quality craftsmanship drives
everything we do.”
Franzen says, “One of the biggest things I strive for and am
constantly encouraging in the employees is attention to detail,
producing a high-quality product. We have an incredible group
of employees who make our quality happen, and we give customers
as much as we possibly can for their money. We also
keep on top of energy-efficient designs and always ask ourselves
how we can build smarter and better.”
Legacy provides an
unusual service. Says
Franzen, “We have the
ability to design and
build. Most customers
don’t come to us with
a plan, or they have a
partial plan. We do inhouse
drafting, generate
blueprints, take
the homeowners
through the process.
It’s turn-key, from idea
to handing over the
door key, start to finish.”
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